Privacy Policy

1. Who We Are

Tech Quest Web Solutions Inc., operating as TQWS Inc., is a Canadian web development, digital marketing and business technology consulting company located at 8211 8 Ave SW, Edmonton, AB, T6X 1L8, Canada.

This policy explains what information we collect, why we collect it, who we share it with and how long we keep it.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Name and business or organisation name
• Email address and telephone number
• Billing address
• Country and region
• Company information
• Selected service and enquiry details
• Device or software details voluntarily provided
• Invoice and transaction references
• Customer approvals and communications
• Uploaded screenshots or project files
• IP address and submission details
• Consent records
• Policy-acceptance records

Please do not send passwords, complete payment-card numbers, banking information, government identification or confidential personal documents through our website forms or by email.

3. How We Use Information

Information may be used for:

• Preparing quotations
• Verifying customer and cardholder authorisation
• Delivering services
• Maintaining project and completion records
• Processing payments
• Processing billing enquiries
• Managing refunds and cancellations
• Preventing fraud
• Responding to payment disputes
• Meeting legal and payment-provider obligations

4. Service Providers

Information may be shared with the following categories of service provider, only as necessary to operate our business:

• Payment processors
• Website hosting providers
• Email and communication providers
• Analytics providers
• Cloud and project-management platforms
• Professional advisers where required

We do not sell personal information.

5. Payment Information

Online card payments are processed by third-party payment providers. TQWS Inc. does not store complete card numbers on its website. We retain invoice and transaction references for accounting and dispute-management purposes.

6. Retention

Project, billing, customer-approval and service-delivery records may be retained for an appropriate period for accounting, legal, fraud-prevention and dispute-management purposes.

7. Marketing Communications

Marketing consent is optional. Submitting a service enquiry does not by itself give us permission to send you marketing emails.

Where you do opt in to marketing communications, you can withdraw that consent at any time by using the unsubscribe link in any marketing email or by contacting support@tqwsinc.com. We will still send transactional messages relating to your project, invoice or account.

8. Cookies and Analytics

Our website may use cookies and analytics tools to understand how the site is used and to improve it. You can control cookies through your browser settings. Disabling some cookies may affect how parts of the site function.

9. Your Rights

Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct it, or ask us to delete information we are not required to retain. Send requests to support@tqwsinc.com. We may need to verify your identity before acting on a request.

10. Security

We take reasonable steps to protect personal information against loss, misuse and unauthorised access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Third-Party Websites

Our website may link to third-party sites and platforms. We are not responsible for their privacy practices. Please review their policies before providing information.

12. Changes to This Policy

We may update this policy from time to time. The current version is always published on this page.

13. Contact

Tech Quest Web Solutions Inc., operating as TQWS Inc.
8211 8 Ave SW, Edmonton, AB, T6X 1L8, Canada
Email: support@tqwsinc.com · Telephone: (877) 303-7126
Business hours: Monday to Friday, 9:00 am – 5:00 pm Mountain Time