Service Delivery Policy

1. Scope of This Policy

This policy applies to website, digital-marketing and business technology services provided by Tech Quest Web Solutions Inc., operating as TQWS Inc., including domain configuration, hosting, business email, cloud software, platform integrations and workplace device configuration where included in the written scope.

2. Written Scope Before Work Begins

Every project starts with a written project scope and quotation. The quotation describes the work included, the total price, the currency, the delivery method and the expected timeframe.

3. Payment and Approval

No paid work begins until the customer has approved the written scope, accepted the applicable policies and authorised payment.

4. Delivery Methods

Depending on the project, services may be provided through one or more of the following methods, as described in the quotation:

• Consultation, including written recommendations, planning documents or advisory sessions
• Guided implementation, working through setup steps together with the customer
• Configuration performed on websites, accounts or systems the customer owns or is authorised to use
• Digital delivery of files, documentation or completed work
• Another method expressly described in the quotation

5. Delivery Records

Depending on the service, delivery records may include completed files, configuration records, written recommendations, project reports, email confirmations, platform activity or a completion summary.

6. Timeframes

Expected delivery timeframes are stated in the quotation. Timeframes are estimates and may be affected by factors such as third-party services, customer response times or access availability. If a delay occurs, we will inform the customer and agree on a revised timeframe.

7. Completion

When the work described in the scope is finished, the customer receives a completion summary describing what was delivered.

8. Customer Review Period

Customers should review the completion summary and notify TQWS Inc. of any material concern within seven calendar days or within another period stated in the quotation.

Raising a concern after this period does not prevent us from reviewing it; the review period exists so that issues can be identified and corrected while the work is recent.

9. Changes to Scope

No additional work or cost is added without customer approval. If requirements change during a project, the change is discussed and agreed in writing before work continues, and may require a separate quotation.

10. Service Limitations

Technology outcomes can depend on device condition, software compatibility, network availability, third-party platforms and manufacturer systems. Hardware replacement, physical repair, third-party subscriptions and licence costs are not included unless specifically listed in the written quotation. Where an issue requires a manufacturer, internet provider, software publisher or repair centre, we will explain this to the customer.

11. Customer Responsibilities

Delivery depends on customers providing accurate project information, access provided securely, valid software licences, and timely reviews and approvals, as described in the agreed scope.

12. Related Policies

See also the Terms of Service, Refund and Cancellation Policy, Payment Methods and Privacy Policy.

13. Contact

Questions about service delivery can be sent to support@tqwsinc.com or discussed by calling (877) 303-7126, Monday to Friday, 9:00 am – 5:00 pm Mountain Time.