Refund and Cancellation Policy

1. Scope of This Policy

This Refund and Cancellation Policy applies to services purchased from Tech Quest Web Solutions Inc., operating as TQWS Inc., including website design and development, website maintenance, landing pages, app development, UI/UX design, SEO, social media and PPC services, domain and hosting configuration, business email setup, cloud and business software configuration, e-commerce and CRM integrations, business technology consulting, workplace device and peripheral connectivity, and other services specifically described in the customer’s quotation or invoice.

2. Before Any Payment

Every paid engagement begins with a written scope and quotation showing the service description, total price, currency, delivery method, expected timeframe and applicable cancellation terms. No paid work begins until the customer approves that scope and authorises payment.

3. Cancellation Before Work Begins

Where a customer cancels a project before consultation, configuration, implementation, design or other work has begun, amounts paid may be eligible for a full refund, less any non-recoverable third-party costs already incurred and authorised by the customer.

4. Cancellation After Work Has Begun

When work has already begun, any refund will be assessed according to the completed portion of the agreed service, documented time spent and authorised third-party costs.

5. Completed Services

When the agreed service has been fully delivered and documented, refund eligibility will depend on whether the delivered service materially differed from the written scope.

Customers should contact TQWS Inc. promptly if they believe a service was not delivered as described. We will review the service record and work toward a reasonable resolution.

6. Business Technology and IT Services

Business technology services are delivered according to the written scope accepted by the customer. When a customer cancels before consultation, configuration, implementation or other work begins, amounts paid may be eligible for a full refund.

When work has already begun, any refund will be assessed according to the completed portion of the agreed service, documented time spent and authorised third-party costs.

When the agreed service has been fully delivered and documented, refund eligibility will depend on whether the delivered service materially differed from the written scope.

Customers should contact TQWS Inc. promptly if they believe a service was not delivered as described. We will review the service record and work toward a reasonable resolution.

7. Recurring Services and Monthly Plans

Recurring services, including the Monthly Care Plan, are billed monthly until cancelled. Cancellation requests must be submitted in writing to support@tqwsinc.com before the next billing date.

Service remains active through the current paid billing period, and the cancellation takes effect at the end of that period. Partial months are generally not refunded, except where required by applicable law or where the delivered service materially differs from the agreed written scope.

8. Third-Party Costs

Domain registrations, hosting fees, premium plugins and licences, advertising spend, software subscriptions and hardware are generally non-refundable once purchased or committed on the customer’s behalf, except where required by applicable law or where the delivered service materially differs from the agreed written scope. These costs are identified in the written quotation before payment.

9. How to Request a Refund or Cancellation

Send your request to support@tqwsinc.com, or call (877) 303-7126 during business hours, including:

• Your name and business name, if applicable
• Invoice or receipt number
• Payment date and amount
• A description of your concern or the reason for cancellation

We aim to acknowledge refund and cancellation requests within two business days. Approved refunds are returned to the original payment method. The time taken for the refund to appear depends on the card issuer or payment provider.

10. Payment Disputes and Chargebacks

We encourage customers to contact us before raising a payment dispute so we have an opportunity to review and resolve the concern. When a dispute is filed, TQWS Inc. may provide the payment processor with relevant invoices, customer approvals, communications and service-delivery records.

Card payments from this company appear on statements as TQWSINC.COM. If you do not recognise a payment, please contact us first so we can identify it for you.

11. Consumer Rights

Nothing in this policy limits rights that cannot legally be excluded under applicable consumer-protection laws.

12. Contact

Tech Quest Web Solutions Inc., operating as TQWS Inc.
8211 8 Ave SW, Edmonton, AB, T6X 1L8, Canada
Email: support@tqwsinc.com · Telephone: (877) 303-7126
Business hours: Monday to Friday, 9:00 am – 5:00 pm Mountain Time