Payment Methods

1. How Payment Works

Payments to Tech Quest Web Solutions Inc., operating as TQWS Inc., are requested only after the customer receives and approves a written scope, quotation or invoice describing the service, total price, currency, delivery method and expected timeframe.

Submitting an enquiry form does not authorise payment or create a paid service agreement.

2. Accepted Payment Methods

We accept major credit and debit cards processed through our third-party payment provider. Where an alternative arrangement is required for a specific invoice, the accepted method will be stated on that invoice.

Only payment methods listed on your invoice or quotation are currently available. If a method is not shown, it is not currently offered.

3. Statement Descriptor

Card payments may appear on the customer’s statement as TQWSINC.COM.

If you see a charge you do not recognise, please contact us before raising a dispute so we can identify the payment and provide the associated invoice and service record.

4. Receipts and Invoices

Customers receive an invoice or payment confirmation identifying Tech Quest Web Solutions Inc., the purchased service, amount and currency.

If you need a copy of an invoice or receipt, contact support@tqwsinc.com and we will provide it.

5. Cardholder Authorisation

Payments must be made by the cardholder or by a person authorised by the cardholder. We may request additional verification before accepting unusual or higher-value payments.

6. Currency

The applicable currency is displayed on the quotation, invoice and payment page before payment. Prices are listed and charged in Canadian dollars (CAD).

Your bank or card issuer may apply its own conversion rate or foreign transaction fee. Those charges are set by your provider, not by TQWS Inc.

7. Payment Security

Online card payments are processed by third-party payment providers. TQWS Inc. does not store complete card numbers on its website.

Never send card numbers, banking details or passwords by email or through a website form. If you receive a request to do so claiming to be from TQWS Inc., contact us directly on (877) 303-7126 before responding.

8. Recurring Payments

Recurring services, such as the Monthly Care Plan, are billed monthly until cancelled. The billing amount, billing date and cancellation method are stated on the Pricing page and in your invoice.

Cancellation requests must be submitted in writing before the next billing date. Service remains active through the current paid billing period.

9. Additional Work

Additional work or charges outside the agreed scope require customer approval and may require a separate quotation. Nothing is charged without that approval.

10. Refunds, Cancellations and Disputes

Refund and cancellation terms are set out in the Refund and Cancellation Policy. If you believe a service differed from its written description, contact us promptly and we will review the payment and service records.

11. Contact

Tech Quest Web Solutions Inc., operating as TQWS Inc.
8211 8 Ave SW, Edmonton, AB, T6X 1L8, Canada
Billing and payment enquiries: support@tqwsinc.com · Telephone: (877) 303-7126
Business hours: Monday to Friday, 9:00 am – 5:00 pm Mountain Time